Description

Stuck at work? Busy making dinner? No problem. SmartDoor™ Connected Pet Door ensures your pet’s play and potty breaks stay intact no matter where you are. This app-enabled pet door is perfect for the whole fur-family, giving your cat or dog their own personal entrance and exit. Meanwhile, you’ll have full control over the SmartDoor with the My PetSafe® app, where you can manage schedules, get notifications, and remotely control the pet door through your phone.

The SmartDoor comes with a Pet Door Key that attaches to your pet’s existing collar, giving them exclusive access through the door. Multi-pet households can purchase extra Pet Door Keys. Let them outside, run around the backyard, soak up the sun and take care of business without having to open the door for them. The Medium SmartDoor can also pair with microchips, giving cats and small dogs keyless entry! Pets and animals without a key or microchip can’t enter, keeping unwanted visitors out of your home.

SmartDoor offers a balance of freedom for your pets and peace of mind for you. As a pet parent, you may want to set a curfew for your little one. Through the My PetSafe® app, you’ll be able to set individual schedules for your pets that give them access through the door at specific times. Notifications will keep you updated on your pet’s whereabouts, pinging you on your phone or smartwatch. Get notified when your pets use the door, when it’s locked, and more.

If you notice a storm rolling through town, use your phone to remotely activate the multi-point lock on the flap to keep your dog or cat safe and sound inside. The pet door flap’s dynamic weather sealing is energy efficient and keeps the elements and airflow where they belong – outside. SmartDoor’s pet door flap is built with durable plastic and tinted for privacy, keeping critters’ curious eyes out of your business.

The SmartDoor Connected Pet Door comes in 2 different sizes, Medium and Large. It is powered by batteries or a Wall Adaptor (sold separately) and requires a high-speed Wi-Fi connection with 2.4 GHz capabilities. Installation of the SmartDoor is a perfect weekend project with a friend. Verify that your door or wall is compatible with the SmartDoor by checking the chart below.

Your pet deserves the best. Trust PetSafe® to keep your pet healthy, safe and happy.

Features

• App enabled pet door that gives your pets the freedom to come and go
• Selective entry and exit let you decide when and which pets can use the pet door, keeping wildlife out
• Create or change multiple schedules for each pet to maintain their daily routines
•.Remotely lock and unlock your SmartDoor through the My PetSafe® app
• Receive notifications when your pets use the door, updates on your SmartDoor lock and battery status, and more
• The pet door flap’s dynamic weather sealing and multi-point locking mechanism makes this an energy efficient and safe option
• Training guide and video will have your dog or cat using the SmartDoor without assistance in as little as 4 to 6 weeks
• Works with iPhone version iOS 12.0 or later and Android smartphones version 5.0 or later

How does the SmartDoor Connected Pet Door work?

SmartDoor Connected Pet Door works by only opening for dogs or cats with paired Pet Door Keys or microchips.
Medium SmartDoor requires 4 C-Cell alkaline batteries and Large SmartDoor requires 4 D-Cell alkaline batteries. You can also power both the Medium and Large SmartDoor units with a SmartDoor Power Adaptor.
If you plan to pair your cat’s microchip, only the Medium SmartDoor is compatible with FDX-B/15 Digit, FDX-A/10 Digit, AVID H, and AVID Encrypted/9 or 15 Digit microchips.

Size Guide

• Medium Pets up to 25 lb.
Flap Opening: 71* W × 7.8° H
Frame Dimensions: 10.8 W x 143* H
Cut Out:
8.5* W x 10.4* H (non-metal door)
97" W x 127H (metal door)

• Large Pets up to 100 lb.
Flap Opening: 11.9* W x 6.1 H
Frame Dimensions: 16.5" W x 23.1 H
Cut Out:
13.2" W x 191* H (non-metal door)
14.8* W x 21.5" H (metal door)

Care Guide

Returns & Exchanges

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ThePawHouse@ThePawHouseCollection.com. Please note that returns will need to be sent to the following address:

1007 Gould Drive
Ste 4, Bldg 1 Building 1, Door 4 #114
Bossier City, LA 71111

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ThePawHouse@ThePawHouseCollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Additionally, items marked as final sale or non-returnable are also ineligible for returns.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ThePawHouse@ThePawHouseCollection.com.